Please pay close attention to the brief, where all site-specific criteria pertaining to your position and role will be communicated to you. It is essential for security personnel to be conversant with the specific policies and procedures applicable to them.

As is the case with all security positions, you are expected to have completed your employee induction, which includes, but is not limited to; customer service, counter-terrorism, collaboration, diversity and inclusion. You should also ensure that you are aware of the dress code and have completed the checklist to ensure that you are fully prepared for work in this environment that is constantly changing.

Security staff working in front of house stage equipment areas play a vital role in ensuring the security and smooth operation of stage equipment, as well as the safety of performers, crew members, and the audience. Their roles and responsibilities may include the following:

• Equipment protection: Security staff should protect the stage equipment located in front of house areas from theft, vandalism, or unauthorised access. They should closely monitor the equipment and intervene to prevent any tampering, mishandling, or damage. This includes enforcing access control measures and ensuring only authorised personnel are allowed in the equipment areas.

• Crowd control and line management: Security staff are responsible for managing the crowd in front of house areas, particularly during events or performances. They should ensure orderly entry, maintain crowd flow, and prevent overcrowding. This may involve managing queues, directing the audience to designated areas, and enforcing safety regulations and event policies.

• Emergency response: In the event of emergencies, security staff should be prepared to respond quickly and effectively. They should familiarise themselves with emergency procedures and protocols, including evacuation plans and first aid protocols. They may assist with crowd management during evacuations and provide support to performers, crew members, or the audience as needed.

• Surveillance and monitoring: Security staff should maintain a vigilant presence in front of house stage equipment areas and actively monitor the surroundings. They should be attentive to any suspicious activities, potential security threats, or safety hazards. Utilising surveillance systems, such as CCTV cameras, they should promptly report and address any security concerns or incidents.

• Assistance and customer service: Security staff should be approachable, helpful, and ready to assist performers, crew members, and the audience. They should be knowledgeable about the event, venue layout, and any specific instructions or information relevant to the front of house areas. They may provide directions, answer questions, or address concerns, ensuring a positive and welcoming experience for all.

• Communication and coordination: Effective communication and coordination are essential for security staff working in front of house stage equipment areas. They should maintain regular communication with colleagues, event organisers, production staff, and other relevant personnel. This includes sharing information, providing updates, or requesting assistance when needed. Collaborating with other security team members ensures a coordinated approach to event security.

• Adherence to safety regulations: Security staff should ensure compliance with safety regulations and guidelines in front of house stage equipment areas. They should enforce event-specific safety protocols, such as maintaining clear walkways, keeping fire exits accessible, and adhering to electrical safety standards. They should promptly address any safety violations or hazards to maintain a safe environment.

• Continuous training and development: To stay current with security best practices and maintain their skills, security staff should participate in ongoing training and professional development programs. This may include staying updated on new security technologies, enhancing crowd management techniques, and improving communication and customer service skills.