Please pay close attention to the brief, where all site-specific criteria pertaining to your position and role will be communicated to you. It is essential for security personnel to be conversant with the specific policies and procedures applicable to them.

As is the case with all security positions, you are expected to have completed your employee induction, which includes, but is not limited to; customer service, counter-terrorism, collaboration, diversity and inclusion. You should also ensure that you are aware of the dress code and have completed the checklist to ensure that you are fully prepared for work in this environment that is constantly changing.

Security staff working in gated areas are responsible for ensuring the security and controlled access of restricted or private premises. Their roles and responsibilities may include the following:

• Access control: Security staff are responsible for controlling and monitoring access to gated areas. They should verify the identity of individuals seeking entry, check credentials or access cards, and ensure that only authorised personnel or approved visitors are granted access. They may also operate gate controls, such as barriers or gates, to regulate entry and exit.

• Patrolling and surveillance: Security staff should regularly patrol the gated areas to deter and detect any security threats or suspicious activities. They should be vigilant in observing the surroundings, monitoring security cameras, and identifying any breaches or unauthorised entries. Promptly reporting and responding to potential security incidents is essential.

• Visitor management: Security staff are often responsible for managing visitor entry and registration processes in gated areas. This may involve issuing visitor passes, conducting registration procedures, and ensuring visitors are properly escorted within the premises. They should be attentive to visitor activities, ensuring compliance with established rules and guidelines.

• Emergency response: In the event of emergencies, security staff in gated areas should be prepared to respond effectively. This includes following emergency protocols, coordinating with emergency services, and providing assistance and guidance to individuals within the gated area. They may be responsible for initiating evacuation procedures, providing first aid, or coordinating emergency drills.

• Enforcing security policies and procedures: Security staff should enforce security policies, rules, and regulations within the gated area. They should ensure compliance with access control procedures, parking regulations, and other relevant security protocols. This may involve inspecting vehicles, conducting bag checks, or addressing any violations promptly and professionally.

• Maintaining records and documentation: Security staff should maintain accurate records and documentation of activities within the gated area. This includes logging details of visitor entries, incidents, security breaches, or any relevant observations. Proper record-keeping serves as a valuable reference for audits, investigations, or reporting purposes.

• Communication and coordination: Effective communication and coordination are crucial for security staff in gated areas. They should maintain regular communication with colleagues, supervisors, and other relevant personnel to share important information, report incidents, or request assistance when needed. Collaborating with other security team members ensures a comprehensive approach to maintaining security.

• Continuous training and development: To stay current with security best practices and maintain their skills, security staff in gated areas should participate in ongoing training and professional development programs. This includes staying updated on new security technologies, improving their knowledge of access control systems, and enhancing their communication and customer service skills